Jon has more than 20 years of operations experience in the property and casualty insurance industry. Prior to founding Covenir, he was Vice President of Insurance Services for a leading onshore service provider, responsible for creating and building the BPO division of the company. His duties centered on the operations and management of all BPO functions, including managing document services, policy processing, premium services, customer services, underwriter assist services, claims services, and the CAT team. Prior to that, Jon was the general services manager at Arbella Insurance Company, responsible for purchasing, records, disaster recovery, leaseholds, print, security, and facilities. Before he joined Arbella, Jon was the General Services Manager for The Covenant Insurance Group of Connecticut and Massachusetts, responsible for the agency relations, customer service, billing, print, and processing departments. In addition to his BAs in accounting, business, and economics, Jon also holds an associate’s degree in Insurance Services and Personal Insurance.